AI or the way to disrupt the interaction of personal device technology

The more powerful the capabilities of artificial intelligence, the wider the use of personal devices. Some analysts believe that with the maturity of artificial intelligence technology, he will change the rules of the game in the field of personal devices in the future, reshaping the way we interact with personal devices.

Gartner, the world's leading information technology research and consulting firm, predicts that as emotional artificial intelligence (AI) matures, personal devices will know your emotional state better than your family by 2022. Currently, AI is generating a variety of disruptive forces that reshape the way we interact with personal technology.

According to Roberta Cozza, research director at Gartner, "emoTIon AI systems and emotional computing (affecTIve compuTIng) are empowering everyday objects to detect, analyze, process and respond to human emotions and emotions, thereby providing more accurate scene information and A more personalized experience. In order to follow this trend, technology vendors must integrate AI into all aspects of the device, or they will be at risk of being marginalized."

The current emotional AI system trend is being driven by the ever-popular Virtual Personal Assistant (VPA) and other AI-driven technologies for conversaTIonal systems. With the emergence of the second wave of trends, AI technology will bring added value to more and more customer experience scenarios, including: educational software, video games, diagnostic software, sports and health performance, and autonomous vehicles.

Ms. Cozza said: “Models and commercial products are now available, and the emotional experience gained by analyzing data points from facial expressions, phonetic intonations and behavioral patterns will significantly improve the user experience. Except for smartphones and connected home devices. In addition, wearables and connected cars will adapt or respond to users' thoughts and needs by collecting, analyzing, and processing user sentiment data through computer vision, audio, or sensors that capture behavioral data."

Gartner's forecasts for other personal devices are as follows:

By 2021, 10% of wearable device users will change their lifestyles and their life expectancy will be extended by an average of six months.

As the emotional AI system continues to evolve, the market potential for specialized devices such as medical wristbands is huge, and this wristband predicts life-threatening conditions and assists early response systems. At the same time, professional applications for diagnostic and therapeutic services are being developed that will diagnose conditions such as depression or help children with autism.

Annette Zimmermann, vice president of research at Gartner, said: "Even the most common wearable devices have a positive impact on the health of the wearer. We are seeing more and more wearable device users actively changing their own health in order to improve their physical condition. Behavior. This not only has a beneficial effect on increasing the amount of exercise for the user, but there is also evidence that 10%-20% of smart watches and healthy bracelet users have found themselves with symptoms such as sleep apnea or arrhythmia."

By 2020, 60% of personal technology equipment vendors will use third-party AI cloud services to enhance their functions and services.

Cloud-based AI technology is bringing a rich user experience based on a variety of networked devices. With the attractive cost model, easy-to-use system integration, and the potential to develop integrated services, cloud products from tech giants such as Google, Microsoft, Amazon, Tencent, Baidu, and IBM are starting to skyrocket. The increasing popularity of virtual personal assistants and natural language technologies has become the main catalyst for device vendors to adopt cloud AI, and the adoption rate of virtual personal assistant-based screenless devices such as Amazon Echo and Google Home continues to rise. , further driving the growth of cloud AI service usage.

Gartner Research Director Anthony Mullen said: "We are seeing high-end vendors adopt these services to expand their market reach. Just as Netflix uses Actions for Google Assistant to control its services, Fitbit uses virtual personal assistant Alexa Skills to provide user statistics and functionality. Vendors will eventually compete in the best user experience and intelligence of their products, not in related technology areas."

By 2022, security technology will be combined with machine learning, biometrics and user behavior, and passwords will be reduced to less than 10% of all digital certifications.

Password-based simple authentication is less and less effective for personal devices. Due to the influence of dirt such as dust and sweat, even the popular biometric technology, the success rate of fingerprint authentication, is only about 75%.

Lv Junkuan, research director at Gartner, believes: "Users need more convenient and accurate unlocking devices. Security technologies that combine machine learning, biometrics and user behavior will be improved and easy to use. The necessary conditions for sex, self-service and frictionless authentications. In the next five years, new security technologies will be able to identify users, prevent fraud and detect automated threats including malware, remote access Trojans and malicious crawlers. ”

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