From Millet House to an authorized repair shop – Xiaomi’s mobile phone does not have a perfect experience
Last year, the red rice note, the power button for nearly a year under the devastation, and finally began to be inactive, and every time we have to press force to respond, coupled with the jacket is even more difficult to press. Then go and fix it. Once you are satisfied with the sales that Xiaomi promises to give me, the second is also worthwhile. I also bought an accident insurance.
The regret of a millet homeI heard that the millet house in this city has moved into a nest. The N-floor office space of the technology market, which is located a little further away, was replaced by a new shopping mall, the F5, in the downtown business district. This holds the mobile phone, seize the last few days in the security, hurry the way in the past. One to the door, Oh, an illusion is transmitted to the brain through the optic nerve. . .
Millet House
Change the sign to call the fruit shop. . . What do you think?
After entering the store, the staff was very enthusiastic, and I started a conversation with me.
Staff: What are the needs?
Me: I want to repair my cell phone.
Staff: Wait a minute. (Don't run to the counter and get something)
Me: Oh ~
Staff: Sorry, we no longer provide maintenance services here. Give you this card with the address of the authorized repair shop. The nearest one is about 10 minutes walking distance from here.
I:. . . . . . . . . .
Holding a card 悻悻 离开 left Xiaomi House. . . Imagine this millet home can not repair mobile phones. Also called Xiaomi's home. Called Xiaomi retail store, Xiaomi flagship store is not good?
Let's take a look at Xiaomi's official website:
Millet after-sales article screenshot
Ha ha. All Xiaomi's home? ? ? ? Humph . I take a screenshot and leave evidence. To avoid monkeys again.
Millet authorized maintenance next to the park
Well, it's probably about 10 minutes. It may take 10 minutes to go. The brand of millet is a very bright eye.
Authorized maintenance gathered
Other repair points are helpless
Here we can say that after the sale of mobile phones, ah. All are familiar names. Three sticks, aunt, god horse. The key point is that there are printed signposts on the door of the three sticks and the hammer. Let's look at the big picture to see the highlights. After reading it was really wood hahaha. It is estimated that the Thunder Monkey will quietly smile. Also heard that once the second floor was linked to Nokia after sales, Nokia sales, Nokia sales. . .
service? teahouse?
OK, I walked forward and walked in. When I saw the door above, I actually had some hesitation. . . Because the instructions of the first two other families told me to go forward, this is not the end, and there is obviously a larger sign indicating the direction of the tea house. Then, look up again. Since the light box advertisement is here, simply look up. I didn't want to tell you that I had missed a building before. The second floor was a hotpot restaurant. . .
Ok. Finally came up. Sure enough, there is an authorized repair, there are teahouses in the opposite door. I don't know if I don't think about combining them. Hahaha.
Business hours
Well, push (po) door (men) into (ru) go (ru).
The interior decoration is simple, white walls, wood floor, long stools, air conditioning, millet TV, small ant camera, photo wall. . . Ok. concise.
Because it was at noon on the working day, although there were people on almost every station, the overall number was not large. When I fell, there were only 2 people in the front row. No reservation number. There are no dealer customers.
Turning around, I heard a call, and I responded. Oh, if you want to pick a number, there is no guidance from the staff. Take a look at the numbering machine, divided into three types of customers, after clicking there are other options, are subdivided service types.
A television shows the current row number.
It took a while to wait. The first two were to repair the cell phone, and the other was to force the computer to install the software. It was finally my turn to simply say something to the tester. The staff simply pressed the switch button and gave me a bill. Well, of course, since it is an hour of fast repairs, the feedback given to me is very official: "Repair in an hour."
For phones that can remove the case and battery, they will let you remove the battery and the case. In addition, mobile phone cards and memory cards will remind you to save them after they are removed.
Probably because the problem is relatively simple, just wait for more than ten minutes to call me my name and fix the phone to me. All that remains is to try to confirm the completion of the repairs, and then sign on the tablet that the staff took out.
Leave.
Finally take a look at the repair station. Most of the workstations on this side are for initial inspection, so it is still good to see equipment and equipment. The overall style is also uniform. It does give a professional, trustworthy feeling. Here are the main points.
Maintenance process
Review the entire maintenance process and simply list it. Into the store - Paihao - testing - maintenance - confirmation.
Roughly summarized into graphic:
Suggest preparation before repair
1 Confirm with the millet home or authorized service call. Key counseling: When you are busy, you need to bring the documents and so on.
2 Try to find out and bring the purchase invoice. I purchased it on the official website and carried the invoice, delivery list and accident insurance receipt. However, the repair shop system should be able to detect the specific warranty information of the mobile phone sold by the official channel.
3 Back up important mobile phone data. When the repair shop I visited went to other customers to repair it, I explained to them that I could try my best to help preserve the data. This may have certain uncertainties in different stores. Therefore, it is critical that you regularly make backups of important data.
4 Remove the sim card and memory card. Smaller items, pay attention to carry small boxes, small plastic bags and the like.
5 Make appointments online and shorten the wait time to the store.
The experience in authorized repair shops is still satisfying. I think the key issue is still in the house of Xiaomi.
Before and after actually went to the millet home for two times, I first went to know that I didn’t repair it and immediately left. The second time I went to buy a mobile phone case, I met a person who wanted to change the machine when I was paying, and I was told that there was no right to change the machine. This is actually a mockery of the word “millet houseâ€. As Xiaomi's home, it should be able to give customers the most complete experience, which of course includes not only pre-sales but also post-sales. Otherwise, it is really worth considering whether the Xiaomi House is really suitable.
The millet house decoration seen from the outside can also be seen, a large extent is to imitate fruit, then what is the difference? How to show your own characteristics? In the past, the local millet house had an experience room of about 10 square meters and contained millet televisions, purifiers, lamps, and so on. You can almost completely experience Xiaomi's various products in a small space. Such a good space has not been preserved and developed. As consumers, they really feel sorry for Xiaomi.
Millet authorized after-sales shop is not unusual, but millet home is also about 20 cities. How can the home of the consumer experience created by Xiaomi fall so easily? Millet House should give customers the perfect pre-sales experience to be worthy of the word.
After-sales service may be a problem that everyone can easily overlook, because many so-called human factors were not guaranteed before, resulting in a wide variety of situations that could not meet the warranty requirements, but the popularity of accident insurance and the popularity of additional insurance provided by e-commerce companies themselves. After-sales service may become more and more people's concern. When choosing a brand, many times we may value more than the product itself and after-sales service. This article is just a brief experience. It does not mean that all millet families have the same situation. Everyone has to consult the specific circumstances. Do not ask more detours.
Attach my other original articles and welcome everyone to communicate.
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